Patient & Visitor Experience Asia (Main Conference)

Personalising Patient Experience, Advocacy and Visitor Experience for Changing Healthcare Needs

Patients are no longer passive recipients of care but active consumers demanding personalised, compassionate, and efficient services. The rise of medical tourism and competition among healthcare providers has intensified the need for differentiation through exceptional patient experiences. The question for you becomes: How can you deliver outstanding patient and visitor experiences to ultimately drive patient acquisition and patient loyalty?


Our esteemed speaker faculty include healthcare leaders from - Alexandra Hospital, Bali International Hospital, Bangkok Hospital Pattaya, Charnock Hospital Pvt. Ltd, Hoan My Medical Corporation Vietnam, Mayapada Healthcare Group, Ministry of Health Malaysia, Mitra Keluarga Kemayoran Indonesia, Mount Alvernia Hospital, National Healthcare Group Singapore, Oriental Remedies Group, Ramathibodi Hospital, Siloam Hospitals Indonesia, Tengah General & Community Hospital (TGCH) Singapore, The Medical City Philippines, Thomson Medical Singapore, TMC LIFE SCIENCES BHD. Malaysia, UM Specialist Centre (UMSC) Malaysia, United Family Healthcare China and more.


If you are looking for more information regarding agenda and programme for Patient & Visitor Experience Asia 2025, visit the website here.

9:00 am - 5:00 pm Agenda-at-a-Glance

Agenda - Day 1, 25 June 2025

9:00 am - 11:10 am Asia Healthcare Week - Combined Plenary Sessions

11:40 am - 4:50 pm Streamlining Patient and Visitor Journey for Efficient Flow and Operations

Agenda - Day 2, 26 June 2025

9:00 am - 11:10 am Asia Healthcare Week - Combined Plenary Sessions

11:40 am - 2:20 pm Leveraging AI and Technology to Personalise the Patient and Visitor Experience

2:50 pm - 4:50 pm Prioritising Patient Advocacy and Voice of the Patient Across the Ecosystem to Meet Different Needs