The Biggest and Most Influential Healthcare Exhibition In The Southern Hemisphere
19-20 March 2025 | ICC, Sydney
Aged Care Transformation Day One: Wednesday, 19 March 2025
Health Facilities Design & Development Day One: Wednesday, 19 March 2025
Health Facilities Design & Development Day Two: Thursday,20 March 2025
Healthcare 2040 Day One: Wednesday, 19 March 2025
Healthcare 2040 Day Two: Thursday, 20 March 2025
Aged Care Transformation Day One: Wednesday, 19 March 2025
Aged Care Transformation Day Two: Thursday, 20 March 2025
Digital Health Day One: Wednesday, 19 March 2025
Digital Health Day Two: Thursday, 20 March 2025
Care Reimagined Day One: Wednesday, 19 March 2025
Care Reimagined Day Two: Thursday, 20 March 2025
9:00 am - 9:15 am
Welcome to Country at the Healthcare 2040 stage
10:20 am - 10:30 am
Opening Remarks from the Chair
Julianne Parkinson -
Chief Executive Officer,
Global Centre for Modern Ageing
10:30 am - 11:00 am
Opening Keynote | Implementing innovative care models for improved resident outcomes
Faye Spiteri OAM -
Chief Executive Officer,
Fronditha Care
- Understanding the applications of emerging care models that integrate home-based and community care
- Utilising AI and robotics to enhance daily living assistance and health monitoring for residents
- Collaborating with aged care residents and their families to support holistic and personalised care journeys
- Developing data-driven approaches to improve resident health and quality of life
11:00 am - 11:20 am
Reserved Sponsor Session - Ideagen
11:20 am - 12:00 pm
Keynote Panel | Bridging gaps in the aged care workforce by attracting talent to the aged care sector and upskilling existing employees
Anat Hassner -
Chief People and Strategy Officer,
Uniting
Aloysius Goh - General Manager In home Aged Care, Villa Maria Catholic Homes
Michelle Cuttler - General Manager Service Delivery, KinCare
Julianne Parkinson - Chief Executive Officer, Global Centre for Modern Ageing
- Addressing critical workforce shortages with education, training programs and career advancement opportunities for your employees
- Integrating innovative roles and responsibilities to enrich care teams
- Empowering carers through technology that alleviates admin related workload and frees up your workforce for caring duties
- Creating a pipeline for sustainable workforce growth and improved job satisfaction
12:00 pm - 12:30 pm
Case Study | How Uniting strategically plans its workforce to optimise workforce capacity and capability
Anat Hassner -
Chief People and Strategy Officer,
Uniting
- Leveraging workforce data to identify skill gaps and align existing team capabilities with organisational priorities
- Developing tailored training programs to upskill internal staff and meet critical care delivery needs
- Implementing flexible rostering solutions to address capacity constraints while maintaining high-quality care standards
- Engaging cross-functional teams to foster collaboration and ensure alignment with strategic workforce objectives
12:30 pm - 1:00 pm
Case Study | How Resthaven leverages recognition and reward strategies to boost motivation and retention in a multi-generational workforce
Sylvia Powell -
Executive Manager People and Culture,
Resthaven
- Developing tailored reward and recognition strategies that resonate with the values and expectations of different generational groups.
- Aligning recognition efforts with individual and team contributions to boost morale and drive performance
- Creating a culture of appreciation to drive a sense of belonging and purpose in a diverse workforce
- Exploring flexible and creative approaches to reward systems that support long-term retention in aged care
1:00 pm - 1:30 pm
Case Study | The EMBED model of care: An innovative approach to improve the mental health of Australians receiving aged care in the home
Tanya Davison -
Director, Research Discovery,
Silverchain
- Responding to growing mental health complexities in in-home aged care through the EMBED model that trains care staff to recognise signs of depression and emotional distress, with tailored, role-specific modules delivered within a 2-hour framework
- Embedding psychological support services into routine care, leveraging both in-person and telehealth delivery to reach clients effectively
- Developing a scalable framework based on in-house research to implement mental health support as a routine part of aged care service delivery
1:30 pm - 2:00 pm
Panel Discussion | Adapting Care Models to Address Growing Complexities in Resident Needs
Julianne Parkinson -
Chief Executive Officer,
Global Centre for Modern Ageing
Gabbie Budai - General Manager Client Experience and Marketing, Montefiore
Jacqueline Quirke - General Manager Lifestyle and Community, RSL LifeCare
Prof. Claire Johnson - Director of the Palliative Aged Care Outcomes Program (PACOP), University of Wollongong
- Responding to the increasing prevalence of chronic conditions and co-morbidities in aged care and the implications of this on existing care models
- Collaborating across healthcare and social services to create seamless care pathways for residents
- Harnessing data insights to proactively identify emerging resident needs and address these
- Evolving care models to accommodate residents with diverse cultural, social, and health backgrounds
Prof. Claire Johnson
Director of the Palliative Aged Care Outcomes Program (PACOP)University of Wollongong
2:00 pm - 2:30 pm
Case Study | How Montefiore is reimagining resident care by unlocking the potential of resident journey mapping in aged care
Gabbie Budai -
General Manager Client Experience and Marketing,
Montefiore
- Mapping every touchpoint from first contact to departure to deliver unified and positive resident experiences
- Collaborating across departments to engage the right stakeholders ensure all perspectives are captured in the resident journey
- Driving cultural change through journey insights by using journey mapping to foster a culture of empathy and alignment around resident-centered care
- Balancing insights with compliance demands – Leveraging journey data to enhance experiences while meeting regulatory requirements
2:30 pm - 3:00 pm
Panel discussion | Nourishing Well-being: Elevating Resident Nutrition in Aged Care
Harry Iles-Mann -
Health Consumer Leader,
Digital Health and Expert Advisor
Vasso Apostolopoulos - Vice Chancellors Distinguished Professorial Fellow, RMIT University
- Addressing the unique nutritional needs of older adults to prevent malnutrition and promote overall health
- Integrating resident choice and cultural diversity into meal planning for a more personalised dining experience
- Utilising data and dietary tracking tools to monitor nutrition and adjust for individual health needs
- Collaborating with dietitians, chefs, and caregivers to ensure meals are both nutritious and appealing
3:00 pm - 3:30 pm
Redefining Aged Care: Person-Centred Innovation for Purposeful Living
Jacqueline Quirke -
General Manager Lifestyle and Community,
RSL LifeCare
- Embracing small-scale domestic models to foster a sense of home, dignity, and autonomy for aged care residents
- Expanding interdisciplinary care teams by integrating allied health and recreational therapy to enhance holistic well-being
- Designing enabling environments that promote engagement, community connection, and meaningful daily experiences
- Implementing evidence-based strategies such as behavioural support programs and living labs to drive sector-wide transformation
3:30 pm - 4:00 pm
Improving palliative outcomes in aged care through the PACOP framework for enhancing end-of-life care
Prof. Claire Johnson -
Director of the Palliative Aged Care Outcomes Program (PACOP),
University of Wollongong
- Enhancing end-of-life care quality by embedding standardised outcomes assessments across aged care facilities
- Utilising data from consistent assessments to make timely, resident-centered adjustments in palliative care
- Strengthening the support framework for residents, families, and carers to improve overall experiences in the final stages of life
- Exploring adaptations of the PACOP framework for in-home care settings, empowering families and carers to provide high-quality palliative care at home
Prof. Claire Johnson
Director of the Palliative Aged Care Outcomes Program (PACOP)University of Wollongong
