The Biggest and Most Influential Healthcare Exhibition In The Southern Hemisphere
19-20 March 2025 | ICC, Sydney
Aged Care Transformation Day One: Wednesday, 19 March 2025
Health Facilities Design & Development Day One: Wednesday, 19 March 2025
Health Facilities Design & Development Day Two: Thursday,20 March 2025
Healthcare 2040 Day One: Wednesday, 19 March 2025
Healthcare 2040 Day Two: Thursday, 20 March 2025
Aged Care Transformation Day One: Wednesday, 19 March 2025
Aged Care Transformation Day Two: Thursday, 20 March 2025
Digital Health Day One: Wednesday, 19 March 2025
Digital Health Day Two: Thursday, 20 March 2025
Care Reimagined Day One: Wednesday, 19 March 2025
Care Reimagined Day Two: Thursday, 20 March 2025
9:00 am - 9:15 am
Welcome to Country at the Healthcare 2040 stage
10:20 am - 10:30 am
Opening Remarks from the Chair
10:30 am - 10:50 am
Opening Keynote | Implementing innovative care models for improved resident outcomes
Faye Spiteri OAM -
Chief Executive Officer,
Fronditha Care
- Understanding the applications of emerging care models that integrate home-based and community care
- Utilising AI and robotics to enhance daily living assistance and health monitoring for residents
- Collaborating with aged care residents and their families to support holistic and personalised care journeys
- Developing data-driven approaches to improve resident health and quality of life
10:50 am - 11:10 am
Reserved Sponsor Session - Ideagen
11:10 am - 11:30 am
Putting the customer first and delivering holistic experiences in a compliance-driven aged care sector
- Balancing regulation with personalisation to navigate the tension between compliance requirements and delivering meaningful, person-centered care
- Engaging clients and their families through creative digital strategies and tools like podcasts, short films, and a reform hub to maintain connection and trust
- Viewing customer experience holistically – Shifting from a “tick-the-box” mindset to one that prioritises the entire journey, from care delivery to communication
- Empowering the workforce to embrace both compliance and customer engagement without compromising care quality
11:30 am - 12:10 pm
Keynote Panel | Bridging gaps in the aged care workforce by attracting talent to the aged care sector and upskilling existing employees
Anat Hassner -
Chief People and Strategy Officer,
Uniting
Aloysius Goh - General Manager In home Aged Care, Villa Maria Catholic Homes
Laura Camish - General Manager for Quality Training and Partnerships, KinCare
Edward Harriott - HR Manager, Twilight Aged Care
- Addressing critical workforce shortages with education, training programs and career advancement opportunities for your employees
- Integrating innovative roles and responsibilities to enrich care teams
- Empowering carers through technology that alleviates admin related workload and frees up your workforce for caring duties
- Creating a pipeline for sustainable workforce growth and improved job satisfaction
12:10 pm - 12:30 pm
Reserved Sponsor Session
12:30 pm - 12:50 pm
Case Study | How Uniting strategically plans its workforce to optimise workforce capacity and capability
Anat Hassner -
Chief People and Strategy Officer,
Uniting
- Leveraging workforce data to identify skill gaps and align existing team capabilities with organisational priorities
- Developing tailored training programs to upskill internal staff and meet critical care delivery needs
- Implementing flexible rostering solutions to address capacity constraints while maintaining high-quality care standards
- Engaging cross-functional teams to foster collaboration and ensure alignment with strategic workforce objectives
12:50 pm - 1:10 pm
Case Study | How Resthaven leverages recognition and reward strategies to boost motivation and retention in a multi-generational workforce
- Developing tailored reward and recognition strategies that resonate with the values and expectations of different generational groups.
- Aligning recognition efforts with individual and team contributions to boost morale and drive performance
- Creating a culture of appreciation to drive a sense of belonging and purpose in a diverse workforce
- Exploring flexible and creative approaches to reward systems that support long-term retention in aged care
1:10 pm - 1:30 pm
Reserved Sponsor Session
1:30 pm - 1:50 pm
Case Study | The EMBED model of care: An innovative approach to improve the mental health of Australians receiving aged care in the home
Tanya Davison -
Director, Research Discovery,
Silverchain
- Responding to growing mental health complexities in in-home aged care through the EMBED model that trains care staff to recognise signs of depression and emotional distress, with tailored, role-specific modules delivered within a 2-hour framework
- Embedding psychological support services into routine care, leveraging both in-person and telehealth delivery to reach clients effectively
- Developing a scalable framework based on in-house research to implement mental health support as a routine part of aged care service delivery
1:50 pm - 2:30 pm
Panel Discussion | Adapting Care Models to Address Growing Complexities in Resident Needs
- Responding to the increasing prevalence of chronic conditions and co-morbidities in aged care and the implications of this on existing care models
- Collaborating across healthcare and social services to create seamless care pathways for residents
- Harnessing data insights to proactively identify emerging resident needs and address these
- Evolving care models to accommodate residents with diverse cultural, social, and health backgrounds
2:30 pm - 2:50 pm
Improving palliative outcomes in aged care through the PACOP framework for enhancing end-of-life care
Prof. Claire Johnson -
Director of the Palliative Aged Care Outcomes Program (PACOP),
University of Wollongong
- Enhancing end-of-life care quality by embedding standardised outcomes assessments across aged care facilities
- Utilising data from consistent assessments to make timely, resident-centered adjustments in palliative care
- Strengthening the support framework for residents, families, and carers to improve overall experiences in the final stages of life
- Exploring adaptations of the PACOP framework for in-home care settings, empowering families and carers to provide high-quality palliative care at home
Prof. Claire Johnson
Director of the Palliative Aged Care Outcomes Program (PACOP)University of Wollongong
2:50 pm - 3:30 pm
Panel discussion | Nourishing Well-being: Elevating Resident Nutrition in Aged Care
Harry Iles-Mann -
Patient/Consumer Advocate and Consumer Reference Lead,
Australian Digital Health Agency
- Addressing the unique nutritional needs of older adults to prevent malnutrition and promote overall health
- Integrating resident choice and cultural diversity into meal planning for a more personalised dining experience
- Utilising data and dietary tracking tools to monitor nutrition and adjust for individual health needs
- Collaborating with dietitians, chefs, and caregivers to ensure meals are both nutritious and appealing
Harry Iles-Mann
Patient/Consumer Advocate and Consumer Reference LeadAustralian Digital Health Agency
3:30 pm - 3:50 pm
Case Study | Redefining dementia care through a home-like model that delivers comfort, dignity and connection
- Creating a home environment that replaces the institutional feel with warmth, familiarity, and personalised care
- Empowering residents to stay actively engaged in everyday home activities, fostering independence and reducing anxiety
- Designing dementia-friendly spaces that balance safety with comfort, featuring open areas and specialised interiors
- Encouraging community integration and family involvement through flexible visiting hours and creative service delivery, making residents feel truly at home
3:50 pm - 4:10 pm
Case Study | Upskilling for success: Building Team Leaders and strengthening governance frameworks in aged care
- Standardising approaches across residential and home care programs through training to ensure quality and compliance.
- Developing Cert IV qualifications and introducing new Team Leader roles to align with ANAC funding changes and meet operational needs
- Training over 200 staff nationally to confidently take on leadership roles and administer medication to relieve the workload on registered nurses
- Driving continuous improvement through tailored training and refining the program for smoother implementation
