Aged Care Transformation Day Two: Thursday, 20 March 2025


10:20 am - 10:30 am Opening Remarks from the Chair

10:30 am - 11:10 am Keynote Panel | Revolutionising aged care through the integration of health, wellbeing, and digital solutions

  • Exploring cross-sector solutions for holistic health and wellness in aged care settings 
  • Examining innovative digital tools that support aged care quality and reach 
  • Building resilient aged care ecosystems that adapt to changing societal needs 
  • Integrating patient-centred and data-informed approaches for care personalisation 

11:10 am - 11:30 am Reserved Sponsor Session

11:30 am - 11:50 am Bolstering Interoperability and Integration in Aged Care – An Overview of the Digital Foundations to the New Aged Care Act

Fay Flevaras - First Assistant Secretary Digital Transformation and Delivery, Aged Care Reform, Australian Government Department of Health and Aged Care
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Fay Flevaras

First Assistant Secretary Digital Transformation and Delivery, Aged Care Reform
Australian Government Department of Health and Aged Care

11:50 am - 12:10 pm Reserved Sponsor Session

12:10 pm - 12:30 pm Case Study  | How Montefiore is reimagining resident care by unlocking the potential of resident journey mapping in aged care

Gabbie Budai - General Manager Client Experience and Marketing, Montefiore
  • Mapping every touchpoint from first contact to departure to deliver unified and positive resident experiences 
  • Collaborating across departments to engage the right stakeholders ensure all perspectives are captured in the resident journey 
  • Driving cultural change through journey insights by using journey mapping to foster a culture of empathy and alignment around resident-centered care 
  • Balancing insights with compliance demands – Leveraging journey data to enhance experiences while meeting regulatory requirements 
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Gabbie Budai

General Manager Client Experience and Marketing
Montefiore

12:30 pm - 1:10 pm Panel discussion | Leveraging digital innovation to future-proof aged care infrastructure

Vasso Apostolopoulos - Vice Chancellors Distinguished Professorial Fellow, Victoria University
  • Deploying digital health platforms to streamline patient management, records, and inter-provider communication 
  • Building resilient IT systems that can support telehealth, virtual care, and remote monitoring needs 
  • Exploring partnerships with tech providers to implement scalable, future-proof technology solutions in aged care 
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Vasso Apostolopoulos

Vice Chancellors Distinguished Professorial Fellow
Victoria University

1:10 pm - 1:30 pm Building a foundation for insight-driven care through modernised data strategy

  • Implementing robust data systems that centralise resident information for improved decision-making and personalised care 
  • Utilising predictive analytics to proactively manage health outcomes, optimise staffing, and reduce risk across facilities 
  • Ensuring compliance with privacy and security regulations while integrating digital health records and resident data 
  • Empowering staff with training and accessible data tools to create a data-informed culture that supports better resident outcomes 

1:30 pm - 2:10 pm Panel discussion  | Transforming aged care facilities by designing for flexibility, safety, and resident well-being

  • Creating adaptable infrastructure that evolves with changing care needs and population demographics 
  • Incorporating smart technologies for enhanced resident safety, such as fall detection and real-time health monitoring 
  • Designing spaces that promote social engagement, mental health, and physical well-being for residents 
  • Ensuring accessibility and security of IT infrastructure to support integrated, high-quality care delivery 

2:10 pm - 2:30 pm Designing aged care infrastructure that is dementia-friendly and allows for increased independence while minimising risk

  • Incorporating sensory design elements like lighting, colour, and acoustics to reduce confusion and overstimulation 
  • Creating secure, easy-to-navigate layouts that minimise wandering risks while promoting independence 
  • Implementing clear signage and visual cues to help residents orient themselves within the space 
  • Designing outdoor and communal spaces that encourage safe social interaction and connection with nature 

2:30 pm - 3:10 pm Panel discussion | Enabling efficiency, quality, and digital connectivity through smart infrastructure in aged care

  • Implementing smart building technologies that enhance operational efficiency and reduce costs 
  • Utilising integrated IT systems to allow for seamless data flow and personalised resident care 
  • Supporting staff with digital tools that improve workflow, reduce administrative burden, and increase time spent with residents 
  • Optimising facility layout to incorporate tech-friendly spaces that facilitate remote monitoring and resident engagement 

3:10 pm - 3:20 pm Closing Remarks from the Chair and end of day two