Healthcare 2040 Day Two: Thursday, 20 March 2025


9:10 am - 9:20 am Opening Remarks from the Chair

  • Exploring the role of leadership in driving transformative innovation 
  • Balancing cost, quality, and accessibility in delivering patient-centric care 
  • Preparing for the next generation of workforce needs through technology and training 
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Bettina McMahon

Chief Executive Officer
Healthdirect Australia

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Sinéad O'Brien

Deputy Chief Executive Strategy and Governance
SA Health

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Robert Marshall

Chief Strategy Officer
St Vincent's Health Australia

10:00 am - 10:20 am Keynote | The future of the healthcare workforce: Blending human Touch with technological innovation in patient care

Bettina McMahon - Chief Executive Officer, Healthdirect Australia
  • Exploring the ways in which clinician and care roles will evolve over the coming decades as AI and automation reshapes responsibilities and opportunities in healthcare 
  • Ensuring that technology complements rather than replaces human interactions by integrating advanced technologies into care delivery without sacrificing empathy 
  • Preparing the workforce with digital skills and continuous training, equipping them to work effectively alongside AI and robotics 
  • Balancing innovation with human-centered care, envisioning a future where technology enhances patient outcomes while preserving compassionate care 
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Bettina McMahon

Chief Executive Officer
Healthdirect Australia

  • Addressing health literacy and English language barriers to ensure all patients can access and understand their healthcare options 
  • Enhancing healthcare access for remote and rural areas through telehealth and mobile health services 
  • Prioritising culturally appropriate and person-centred care for Indigenous communities by ensuring that healthcare systems and providers are aware of and responsive to Indigenous Australians’ cultural needs and experiences 
  • Innovating approaches to meet diverse accessibility needs, promoting inclusive and equitable healthcare for all communities 

Samara Hanley

Chief First Nations Health Officer & Aboriginal Wellbeing Officer
Northern Territory Health

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Dana Mouwad

Manager Strategic Partnership and Programs/Director of the Health Literacy Hub
Western Sydney LHD

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Simone Sandler

Head of Strategy and Planning, Virtual and In Home Care
St Vincent's Health

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Sonia Reisenhofer

Executive Director Community Wellbeing and Aged Care
Bairnsdale Regional Health Service

11:00 am - 11:20 am Keynote Presentation | Leveraging AI for timely diagnosis and management of ear disease in remote communities

Dr. Jafri Kuthubutheen - Hearing Implant, Otology, and Skull Base Surgeon, South Metropolitan Health Service
  • Exploring the transformative role of AI and telehealth in ear disease diagnosis for remote areas and communities where the burden of ear disease is high 
  • Discussing insights from a collaborative study with the University of Western Australia’s AI unit to integrate AI into the diagnostic workflow, offering GPs a reliable tool for diagnosing and managing ear disease 
  • Exploring AI’s potential to support GPs to not just diagnose but also manage ear disease in circumstances when ENT specialists are not readily available 
  • Examining practical considerations in clinical workflows to ensure AI solutions are seamlessly integrated, acting as a digital assistant that can initiate treatment plans and reduce the time to care for patients with hearing diseases 


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Dr. Jafri Kuthubutheen

Hearing Implant, Otology, and Skull Base Surgeon
South Metropolitan Health Service

11:20 am - 11:40 am Reserved Sponsor Session

11:40 am - 12:20 pm Panel discussion | Redefining efficiency and patient flow management by integrating AI in hospital operations

Vasso Apostolopoulos - Vice Chancellors Distinguished Professorial Fellow, Victoria University
  • Examining applications of AI to optimise hospital operations through predictive staffing and resource allocation
  • Highlighting the use of AI tools in managing patient flow and reducing waiting times in healthcare facilities
  • Enhancing operational efficiency through AI driven predictive maintenance for medical equipment
  • Utilising AI-driven insights to improve patient satisfaction and care outcomes
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Vasso Apostolopoulos

Vice Chancellors Distinguished Professorial Fellow
Victoria University

3:30 pm - 3:40 pm Closing Remarks from the Chair