In response to the onset of the pandemic in March 2020, Rockpool, a Queensland based residential aged care provider developed a strategy to repurpose a new residential wing in order to better manage pandemic response.

Melissa Argent, Chief Executive Office, Rockpool Residential Aged Care shares insights into this journey and delves into how change was negotiated with residents, their families, the wider community, and of course, staff.

Check out the full video with Melissa to learn more about:

• Negotiating and managing change and restrictions with residents, families and the workforce.
• Integrating and educating residents and their families in the use of technology to stay connected
• How this strategy is informing future outbreak and infections control management plans.