Child Support Enforcement organisations are challenged with managing increasing caseload volumes and mandates to improve closure rates while at the same time meeting federal regulations and performance indicators. It's little wonder that document communications usually receive only minimal attention. In fact, for most child support enforcement agencies today, manual processes, “homegrown” software and aging mainframes are the norm for document communication systems. The continual pressure of limited resources, mandated regulatory compliance, legacy infrastructure investments and the drive to reduce costs fosters a reliance on systems that are proving to be ill-equipped to provide the flexibility and scalability needed to address the increasing complexity and volumes of critical documents.

Cincom Eloquence combines data from your case management applications with a powerful rules engine to generate errorfree, point-of-contact communications. And, by allowing personnel to generate communications (e.g., authorizations and notices) from anywhere across the agency or remotely, you now have the tools to improve communications and further your mission of helping children.

Key Benefits;

• Generates error-free documents and other point-of-need communications

• Minimizes the number of templates needed

• Improves communication quality

• Uses case-management data to trigger personalised correspondence

• Simultaneously produce print and electronic communications 

Cincom delivers the most intuitive, document communication solutions in the industry. By streamlining the design, deployment, delivery and management of high-volume, highly personalized communications, Cincom has helped state governments:

• Acquire, strengthen and expand constituent relationships

• Minimize compliance/regulatory risks

• Reduce operating costs

• Accelerate time-to-market for all of their document communications

Cincom leads the industry in providing document communication solutions that are easy to integrate, easy to use and deliver a rapid and continuous return on investment

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