The last 12 months have been like none other for the Australian healthcare sector. The emergence of COVID-19 has accelerated the adoption of digital health technologies and amplified the need for healthcare leaders to create seamless digital experiences to make life easier for clinicians and patients.

While priorities have changed for organisations during the Covid 19 pandemic, consumer experience will again be at the forefront of organisations focus. But what does the future of consumer experience measurement look like in healthcare and aged care?

In this exclusive article with Dr. Takanori Shibata, he shares how he invented a therapeutic robot 'PARO', to help fill the workforce gap in the aged care sector in Japan. Read the article to see just what this PARO can do!

In this report we've compiled insights from over 100 Australian healthcare professionals, find out what they think are the major innovations, challenges and opportunities that will fundamentally transform healthcare and patient experience in the coming years.