Led by Alan Forbes - Australia’s most trusted advisor to senior healthcare executives, Patient Experience Group aligns the vision of healthcare organisations with the patient experience. Throughout his career, Alan has devoted himself to improving customer and patient experiences and organisational outcomes across a wide number of industries, ensuring that customers’ needs are met, complaints are minimised, and company targets are reached or exceeded.

With an acute awareness of exactly where the pitfalls and obstacles to achieving the most successful outcomes lie, his experience has already proved invaluable to many prestigious healthcare providers. This is because he recognises exactly how to move beyond these barriers to create a patient experience that is second to none.

Through providing the organisations he works with and the people they serve, and with a level of security that instils trust and confidence, Alan’s holistic approach is truly transformational. We look forward to starting the conversation towards improving experiences for your patients.