As Chief Information Officer for the Cleveland Clinic, Ed led technology and digital transformation strategy and execution, developing leaders and teams to improve patient experience and engagement. In this session, Ed offers practical strategies for bolstering patient experience through shared decision-making, clear communication, simplifying complex language, and the need for simple, user-friendly digital technology. With 4/5 suggestions completely free and with proven success at Cleveland Clinic, Ed will offer practical strategies to:

1)      Empower Patients & Foster Resilience

2)      Run Healthcare as a service, not processes

3)      Create and sustain an empathetic organisation

4)      Create a patient-centric culture

5)      Digitise your organisation to support transformation