The Biggest and Most Influential Healthcare Exhibition In The Southern Hemisphere
 19-20 March 2025 | ICC, Sydney
FINAL DELEGATE PASSES REMAINING

Gabbie Budai

General Manager Client Experience and Marketing Montefiore

Aged Care Transformation Day Two: Thursday, 20 March 2025

12:10 PM Case Study  | How Montefiore is reimagining resident care by unlocking the potential of resident journey mapping in aged care

  • Mapping every touchpoint from first contact to departure to deliver unified and positive resident experiences 
  • Collaborating across departments to engage the right stakeholders ensure all perspectives are captured in the resident journey 
  • Driving cultural change through journey insights by using journey mapping to foster a culture of empathy and alignment around resident-centered care 
  • Balancing insights with compliance demands – Leveraging journey data to enhance experiences while meeting regulatory requirements 

Check out the incredible speaker line-up to see who will be joining Gabbie.

Download The Latest Agenda

In Partnership With :

Australian Healthcare

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