The Biggest and Most Influential Healthcare Exhibition In The Southern Hemisphere

11-12 March 2026 | ICC, Sydney

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Gabbie Budai

General Manager Client Experience and Marketing Montefiore

Aged Care Transformation Day Two: Thursday, 20 March 2025

Mapping every touchpoint from first contact to departure to deliver unified and positive resident experiences
Collaborating across departments to engage the right stakeholders ensure all perspectives are captured in the resident journey
Driving cultural change through journey insights by using journey mapping to foster a culture of empathy and alignment around resident-centered care
Balancing insights with compliance demands – Leveraging journey data to enhance experiences while meeting regulatory requirements

Check out the incredible speaker line-up to see who will be joining Gabbie.