James Pownall

Director Strategy and Systems Northern Health

Healthcare 2040 Day One: Wednesday, 19 March 2025

11:30 AM Case Study | Automation in Action: How the Victorian Virtual ED uses AI-driven solutions to enhance emergency department efficiency

  • Examining the development and deployment of an AI bot in the Victorian Virtual Emergency Department, designed to streamline complex administrative workflows and reduce clinician burden 
  • Highlighting how automation has improved patient access to medical staff, minimised wait times, and allowed a high-growth department to meet demand without additional staffing resources 
  • Demonstrating the productivity gains for emergency physicians, showcasing how AI-driven administrative support enables more time for direct patient care and critical decision-making 
  • Discussing the broader potential of AI and automation to optimise resource use and sustain high-quality emergency care amid budgetary and staffing constraints 

Check out the incredible speaker line-up to see who will be joining James.

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